Last Updated: August 01, 2026
InfoHubConnect sells digital educational products, including PDF guides, Chinese herbal reference materials, classical formula references, eBooks, printable resources, and other downloadable materials.
Because these products are delivered digitally and can be accessed immediately after purchase, our refund policy differs from policies for physical goods.
1. Digital Products Are Generally Non-Refundable
All digital product sales are generally final once the purchased file has been downloaded or accessed.
Except where required by applicable law, we do not provide refunds for downloaded digital products because the product cannot be physically returned after delivery.
This includes situations where:
You change your mind after downloading the product
You decide you no longer need the product
You purchased the wrong product without contacting us before downloading it
You did not fully read the product description before purchase
You expected information or features that were not stated on the product page
You are unable to use the product because of personal software, device, or compatibility issues that were clearly disclosed or reasonably foreseeable
Please review the product description carefully before completing your purchase.
2. Refunds Before Download
If you purchased a digital product but have not downloaded or accessed the file, you may contact us to request cancellation.
Approval is not automatic and will depend on the circumstances of the order.
We may review:
Whether the file has been downloaded
Whether download access has been used
The payment status
The reason for the request
Whether applicable law requires a refund
Please contact us as soon as possible if you believe you purchased a product by mistake.
3. Technical Download Problems
If you successfully paid for a product but cannot access or download the file because of a technical issue with InfoHubConnect, please contact us.
We will first attempt to resolve the problem by:
Restoring download access
Providing a new download link
Correcting a damaged or incomplete file
Assisting with account or order access
A temporary technical problem does not automatically qualify for a refund if we can successfully provide the purchased product.
4. Duplicate Purchases
If you accidentally purchase the exact same digital product more than once, please contact us.
After verifying the duplicate transaction, we may issue a refund for the duplicate charge where appropriate.
5. Incorrect Charges
If you believe:
You were charged more than the displayed price
You were charged multiple times for one purchase
A payment was processed incorrectly
please contact us with your order information.
We will review the transaction and correct verified billing errors.
6. Damaged or Incorrect Files
If the digital file you receive is:
Corrupted
Incomplete
Different from the product you ordered
Technically unusable because of an error on our side
please contact us.
We will normally attempt to provide a corrected or replacement file first.
If we cannot provide the product you purchased, a refund may be issued where appropriate.
7. No Refunds for Educational Outcomes
InfoHubConnect provides educational and reference materials.
We do not guarantee that a digital product will:
Meet every individual learning preference
Provide a particular educational outcome
Contain every piece of information a customer may expect
Produce any medical, health, academic, professional, or financial result
Refunds are not provided solely because a customer is dissatisfied with an educational outcome when the product was accurately described.
8. No Medical Results Guarantee
Our products are provided for educational and reference purposes only.
They are not medical advice and are not intended to diagnose, treat, cure, or prevent any medical condition.
Refunds will not be issued based on expectations of a medical or therapeutic result.
Please review our Medical Disclaimer before purchasing or using our materials.
9. Sale and Discounted Products
Digital products purchased at a sale or promotional price are subject to the same refund rules as regularly priced digital products.
A discounted price does not create an additional refund right.
10. How to Request Assistance
If you believe your situation qualifies for review, contact us at:
Please include:
Your name
Email address used for the order
Order number
Product name
Description of the issue
We may request additional information reasonably necessary to verify the transaction.
11. Refund Processing
If a refund is approved, it will generally be returned to the original payment method where possible.
Processing time may depend on:
The payment provider
Your bank or card issuer
The payment method used
InfoHubConnect cannot control how long a bank or payment provider takes to post an approved refund to your account.
12. Chargebacks and Payment Disputes
If you experience a legitimate problem with an order, please contact us before initiating a payment dispute so we have an opportunity to resolve the issue.
Fraudulent or abusive chargebacks may result in:
Suspension of download access
Restriction of customer accounts
Review of associated transactions
Nothing in this section limits any lawful right you may have to dispute an unauthorized or incorrect charge.
13. Consumer Rights
Nothing in this Refund Policy is intended to exclude or limit rights that cannot legally be excluded under applicable consumer protection laws.
Where applicable law provides you with mandatory refund, cancellation, or other consumer rights, those rights will apply.
14. Changes to This Policy
We may update this Refund Policy from time to time.
Any changes will be reflected by the Last Updated date at the top of this page.
The policy in effect at the time of purchase will generally apply to that transaction, subject to applicable law.
15. Contact Us
For refund or order questions, contact:
Email: [email protected]
Website: InfoHubConnect.com